Returns & Exchanges
At Arms of Andes, we want you to be fully satisfied with your sustainable alpaca wool gear, which is why we offer a 30-day window for returns or exchanges on all unworn items. Our process is designed to be as eco-friendly and straightforward as possible to ensure your outdoor adventures remain uninterrupted.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the gear is clean and in its original condition.
Ship It Back
Print the provided prepaid shipping label, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects your returned items, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing